Fashion City Textiles respects your privacy and is committed to protecting the personal information you provide when using our website.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
• Name
• Billing and shipping address
• Phone number
• Email address
• Order details
• Payment-related information necessary to process your transaction
• Information you provide when contacting customer support
2. How We Use Your Information
We may use your information to:
• Process and deliver your orders
• Process payments
• Provide customer support
• Handle returns, exchanges and refunds
• Communicate with you about your orders
• Improve our website and services
• Prevent fraud and misuse
• Comply with applicable legal and regulatory requirements
3. Payment Information
Payments are processed through third-party payment providers. Fashion City Textiles does not intentionally store complete credit/debit card details, UPI PINs, passwords, or banking authentication credentials.
4. Sharing of Information
We may share necessary information with trusted service providers such as payment processors, courier and logistics companies, website/e-commerce service providers, technology providers, and customer-support providers.
We may also disclose information to government authorities, law-enforcement agencies, or other parties where required or permitted by applicable law.
We do not sell your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to:
• Provide essential website functionality
• Remember your preferences
• Understand website usage
• Improve the customer experience
• Improve our website and services
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.
7. Your Rights
Subject to applicable law, you may contact us regarding your personal information, including requests relating to:
• Accessing your personal information
• Correcting inaccurate or incomplete information
• Updating your information
• Requesting deletion of information where legally applicable
• Withdrawing consent where applicable
To make a request, please contact us using the contact details provided on our website.
8. Third-Party Services
Our website may use third-party services for payment processing, shipping and delivery, analytics, website functionality, customer support, and other business purposes.
These third parties may process information according to their own privacy policies and applicable laws.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.
Any changes will be published on this page, and the updated policy will take effect when posted.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Fashion City Textiles through the contact information provided on our website.
Last Updated: September 4, 2026
